At Mimi Panda, we want you to love every purchase you make for your little one. We carefully select and check our products before dispatch. However, if you experience an issue with your order, we’re here to help.
1. Return & Exchange Eligibility
You may request a return or exchange within 7 days of delivery, subject to the conditions mentioned below.
To be eligible, the product must be unused, unworn, unwashed, and in its original condition. All original tags, labels, accessories, and packaging must remain intact.
Products showing signs of use, washing, alteration, damage caused after delivery, stains, perfume, or missing tags may not be eligible for return or exchange.
2. Size Exchange
If you have ordered an incorrect size or require a different size, you may request a size exchange within the eligible exchange period.
Size exchanges are subject to product and size availability. If the requested size is unavailable, we may offer an alternative option as per our applicable policy.
3. Damaged, Defective or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible after delivery.
We may request clear photographs or an unboxing video showing the product, packaging, and issue to help us verify your request.
Once verified, we will assist you with an appropriate replacement, exchange, or other resolution according to the circumstances.
4. Non-Returnable Items
For hygiene, safety, or other applicable reasons, certain products may not be eligible for return or exchange. Items specifically marked as Final Sale or Non-Returnable on the product page will not normally be accepted for return unless they are received damaged, defective, or incorrect, subject to applicable consumer law.
5. Return Process
To request a return or exchange, please contact Mimi Panda Customer Support with your Order ID, registered contact details, reason for return or exchange, and supporting photos/video where required.
Our team will review your request and provide further instructions if your request is eligible.
Please do not send products back without following the return instructions provided by our team.
6. Return Shipping
Return or exchange shipping charges may depend on the reason for the request.
If an eligible return is due to an incorrect, damaged, or defective product sent by us, return shipping will be handled according to our applicable policy.
For exchanges requested due to size preference, fit, or other customer-related reasons, reverse shipping or re-delivery charges may apply.
7. Quality Check
All returned products are subject to a quality inspection after they are received.
A return or exchange will be processed only after the product meets our eligibility requirements, including its original condition, tags, packaging, and other applicable criteria.
8. Refunds
Once an eligible return is received and approved after quality inspection, the applicable refund will be initiated to the eligible payment method or processed according to our refund procedure.
The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment service provider.
Original shipping charges, COD charges, and other service charges may be non-refundable where applicable, except where required by law or where the return results from an error on our part.
9. Order Cancellation
Orders may be cancelled before they are shipped, subject to the status of the order.
Once an order has been shipped, cancellation may not be possible. After delivery, the applicable Return & Exchange Policy will apply.
10. Contact Us
For any return, exchange, or refund-related assistance, please contact our customer support team.
Brand: Mimi Panda
Website: mimipanda.in
Email: support@mimipanda.in
Customer Care: 9727376999
Support Hours: Mon-Sat 9am-6pm
Address: A/10,Avdhut nagar society,Singnpore char rsta,katargam surat-395004.
Mimi Panda
Little Styles. Big Smiles.
We are committed to making your shopping experience simple, transparent, and delightful.