At Mimi Panda, we are committed to delivering your little one’s favourite styles safely and conveniently to your doorstep. This Shipping & COD Policy explains our order processing, delivery, shipping charges, and Cash on Delivery terms.
1. Order Processing
Once your order is successfully placed and confirmed, our team will prepare it for dispatch.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. Processing times may vary during sales, promotional events, festivals, or other high-volume periods.
2. Shipping & Delivery
We deliver orders to serviceable locations across India through trusted third-party courier and logistics partners.
Estimated delivery time is generally 3–7 business days after dispatch, depending on your delivery location, courier serviceability, weather conditions, operational issues, and other circumstances beyond our reasonable control.
Delivery timelines are estimates and are not guaranteed.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
Mimi Panda may offer Free Shipping on selected orders, products, promotions, or purchases above a specified order value. Any applicable terms will be displayed on the website or at checkout.
4. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through SMS, email, WhatsApp, or other available communication channels.
You can use the tracking information to check the delivery status of your order.
5. Cash on Delivery (COD)
Cash on Delivery (COD) may be available for eligible orders and serviceable PIN codes across India.
COD availability will be displayed at checkout after you enter your delivery details.
Mimi Panda reserves the right to restrict or disable COD for certain PIN codes, high-value orders, customers with repeated refused deliveries, or where our courier partners do not support COD service.
6. COD Charges
Additional COD handling charges may apply to Cash on Delivery orders. If applicable, the exact COD charge will be displayed at checkout before the order is placed.
COD charges may be non-refundable in the event of an eligible return, except where required by applicable law or where the issue results from an error on our part.
7. COD Order Confirmation
To help prevent fraudulent or incorrect orders, we may verify COD orders through phone call, SMS, WhatsApp, OTP, or another available verification method before dispatch.
If we are unable to verify the order or contact the customer within a reasonable period, the order may be placed on hold or cancelled.
8. Failed Delivery & RTO
Please provide a complete and accurate shipping address, PIN code, and active phone number while placing your order.
If delivery cannot be completed due to an incorrect or incomplete address, customer unavailability, repeated failed delivery attempts, refusal to accept the parcel, or inability to contact the customer, the shipment may be returned to us as Return to Origin (RTO).
For future orders, customers with repeated RTO or refused COD deliveries may be asked to make prepaid payments.
9. Delayed Delivery
Although we work with trusted courier partners, deliveries may occasionally be delayed due to weather conditions, natural events, public holidays, strikes, courier disruptions, high order volumes, remote location serviceability, or other circumstances beyond our reasonable control.
Our customer support team will assist you with available tracking information if your shipment is delayed.
10. Damaged or Tampered Package
If the outer package appears visibly damaged, opened, or tampered with at the time of delivery, please exercise caution before accepting it.
We strongly recommend recording a clear unboxing video when opening your parcel, especially if you need to report a damaged, defective, missing, or incorrect item.
Any such issue should be reported to our customer support team within the timeframe specified in our Return & Exchange Policy.
11. Address Changes
If you need to change your delivery address, please contact us as soon as possible.
Address changes may only be possible before the order is dispatched. Once an order has been handed over to the courier partner, we may not be able to modify the delivery address.
12. Contact Us
For shipping, delivery, tracking, or COD-related assistance, please contact our customer support team.
Brand: Mimi Panda
Website: mimipanda.in
Email: support@mimipanda.in
Customer Care: 9727376999
Support Hours: Mon-Sat 9am-6pm
Address: A/10,Avdhut nagar society,Singnpore char rsta,katargam surat-395004.
Mimi Panda
Little Styles. Big Smiles.
Delivering little styles and big smiles to your doorstep.
